Delays, Cancellations,
& Changes

We’re always just a call away, 24/7.

Customer Support Hours

Teddy’s Transportation System is available 24 hours a day, 365 days per year at 203.717.4562. Your call will be answered immediately without ever having to “press 1.”

What if my flight is late?

Every 10 minutes, the Teddy’s Limo platform tracks all commercial flights that we are scheduled to meet[1]. Even then, exclusively at Teddy’s, the first hour is free for pickups at airports in our primary markets:

LaGuardia, White Plains, JFK, Newark Liberty, Tweed New Haven and Bradley International in Hartford/Springfield. After the first hour we charge by the quarter-hour at our standing hourly fare for each vehicle style. Outside of our primary markets, graced wait charge policies vary.

What if my flight is diverted?

Protocol A: Once a flight approaches the destination airport, but then diverts and lands elsewhere, we default to canceling the airport car service (industry-best late-cancellation charges apply[2]) and rescheduling another vehicle once you are airborne again for final arrival at the scheduled airport. This protocol cuts your cost for what could otherwise become a lengthy and costly stay at the standby airport.

Protocol B: It’s rare, but protocol A may result in your having to wait a few minutes for your second chauffeur once you land at your final airport. Accordingly, you may call or text to ask us to keep your first driver assigned to you so that he or she is on location no matter how long or short your diversion is.

What if I’m running late for a pickup not at an airport?

In Teddy’s primary markets[3], the first quarter-hour is free, after which we charge by the quarter-hour.

What if I have to cancel a reservation?

Teddy’s industry-best cancellation window allows you to cancel a private car service reservation for pickups in our primary markets, with only two hours’ notice without charge. For late cancellations, our charge is also industry-best: 50% of the estimated fare plus incurred expenses.

Service Areas

[1] We do not track flights that we are bringing you to an airport to catch.

[2] Half the estimated fare plus incurred charges such as tolls, wait and parking.

[3] We do not track flights that we are bringing you to an airport to catch.

Why Choose Teddy’s

Ride with Confidence

Teddy’s corporate car service solutions merge high-tech with high touch while providing seamless connectivity, maximum convenience, exceptional quality and huge savings for our customers. 

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Professionally Trained & Licensed

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99.7% on time and on schedule

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Live agents, 24/7, no waiting

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Luxurious fleet of Lincoln sedans

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Convenient, easy to use technology

Our Fleet

Our Sedans & SUVs

From corporate airport transportation to airport limo service, Teddy’s is your travel equation.

Our fleet of late-model sedans, limousines, SUVs, executive vans, mini-coaches and luxury motor coaches is always immaculate and well-maintained. Ask our reservation professionals to help you select the vehicle that best meets your airport transportation needs, or book the vehicle of your choice online from anywhere in the world.

Teddy’s Platinum Rewards Program also lets you collect rewards miles each time you travel with us. Convert this complimentary bonus into restaurant gift certificates, Kindles, travel vouchers and more.

Start Earning Rewards

Contact Teddy's Today

Thank you for considering Teddy’s Transportation System for your Connecticut and New York private car service and airport transportation needs. We look forward to being of service and having you travel with us. Get a customized quote today or book now.