Delays, Cancellations & Changes

Customer Support Hours

Teddy’s Transportation System is available 24 hours a day, 365 days per year at 203.831.4108. Your call will be answered immediately without ever having to "press 1."

What if my flight is late?

Every 10 minutes, the Teddy’s Limo platform tracks all commercial flights that we are scheduled to meet[1]. Even then, exclusively at Teddy's, the first hour is free for pickups at airports in our primary markets:

LaGuardia, White Plains, JFK, Newark Liberty, Tweed New Haven and Bradley International in Hartford/Springfield. After the first hour we charge by the quarter-hour at our standing hourly fare for each vehicle style. Outside of our primary markets, graced wait charge policies vary.

Teddy's private car service NY & CT

What if my flight is diverted?

Protocol A: Once a flight approaches the destination airport, but then diverts and lands elsewhere, we default to canceling the airport car service (industry-best late-cancellation charges apply[2]) and rescheduling another vehicle once you are airborne again for final arrival at the scheduled airport. This protocol cuts your cost for what could otherwise become a lengthy and costly stay at the standby airport.

Protocol B: It's rare, but protocol A may result in your having to wait a few minutes for your second chauffeur once you land at your final airport. Accordingly, you may call or text to ask us to keep your first driver assigned to you so that he or she is on location no matter how long or short your diversion is.

What if I’m running late for a pickup not at an airport?

In Teddy’s primary markets[3], the first quarter-hour is free, after which we charge by the quarter-hour.

What if I have to cancel a reservation?

Teddy’s industry-best cancellation window allows you to cancel a private car service reservation for pickups in our primary markets, with only two hours’ notice without charge. For late cancellations, our charge is also industry-best: 50% of the estimated fare plus incurred expenses.

[1] We do not track flights that we are bringing you to an airport to catch.

[2] Half the estimated fare plus incurred charges such as tolls, wait and parking.

[3] Pickups in New York City, Nassau and Westchester Counties, New York and throughout Connecticut.

Professionally trained & licensed

Professionally trained & licensed

99.7% on time and on schedule

99.7% on time and on schedule

Live agents, 24/7, no waiting

Live agents, 24/7, no waiting

Luxurious fleet of Lincoln sedans

Luxurious fleet of Lincoln sedans

Convenient, easy to use technology

Convenient, easy to use technology

Our Sedans & SUVs

1 - 3 Passengers

Teddys Sedans & SUVs | 1-3 Passengers

All-Weather SUV

1 - 5 Passengers

Teddys All-Weather SUV | 1-5 Passengers

Executive Van

8 - 12 Passengers

Teddy's Executive Van | 8-12 Passengers

Contact Teddy’s Transportation Today

Call one of our customer service representatives – open 24/7/365. When you call, we answer – always and with no auto-attendant! Please do not use email for last-minute communications.  We attempt to respond quickly to but urge you to monitor email conversations to be sure we respond in time.

For Online Trip Management: Access the login via Online Reservation.

See What Our Customers Are Saying

“Teddy's Limo takes the stress out of ground travel. It starts when you first make a call to them to request a car service. The staff is super nice, knowledgeable, and you can really tell that they take pride in their company as well as their clients. The cars are spotless, the drivers are friendly, safe and always on time.”

Lisa F., Executive Assistant at global supply chain company

Google Reviews, February 2022