Teddy's Premium Customer Service


You deserve the best! Every one of our employees is dedicated to providing you with the best in ground transportation services available in NY & CT. 100% passenger satisfaction is our only goal. If our service does not meet your expectations, let us know and we will make it right or your next ride is on us.

Teddy’s Limo serves customers in Fairfield County and Hartford County, Connecticut, including Stamford, Norwalk, Westport, Wilton, Avon, Glastonbury, West Hartford and beyond. We provide airport transfers and private car services to Manhattan, Newark, JFK, LaGuardia, Westchester, Bradley and Logan airports and beyond.

Teddy's Customer Service 5 Star Rating

How Can We Help? Frequently Asked Questions

What are Teddy's customer service hours?

Teddy’s Transportation System is available 24 hours a day, 365 days per year at 203.831.4108. Your call will be answered immediately without ever having to "press 1." Any number you find published for Teddy’s rings at all times and a live agent answers instantly at our national operations center in Norwalk, Connecticut.

Can I email Teddy's?

Yes, you can! However, please do not use email for immediate situations. We attempt to respond quickly to contact@teddyslimo.com but urge you to monitor email conversations to be sure we respond in time.

Can I manage my trip online?

Yes. You can access the login via Book Online.

What if I can’t find my chauffeur?

Teddy’s program is built around this question. Call us at 203.831.4108. Don’t wait – call us any time you have a question. We will answer instantly, we will review your desired pickup position and can see your chauffeur by satellite fleet tracker and can also see many other chauffeurs nearby should there be a need to change.

What if my flight is late?

Every 10 minutes, the Teddy’s platform tracks all commercial flights that we are scheduled to meet[1]. Even then, the first hour of waiting is free for airport transports in our primary markets: LaGuardia, White Plains, JFK, Newark Liberty, Tweed New Haven and Bradley International in Hartford/Springfield. After that we charge by the quarter-hour at our standing hourly fare for each vehicle style. Outside of our primary markets, graced wait charge policies vary.

What if my flight is diverted?

Protocol A: Once a flight approaches the destination airport, meaning we have to be there; but then diverts and lands elsewhere, we default to releasing that car (industry-best late-cancellation charges apply[2]) and rescheduling another vehicle once you are airborne again for final arrival at the scheduled airport.  This protocol cuts your cost for what could otherwise become a lengthy and costly stay at the standby airport.

Protocol B:  It's rare, but protocol A may result in your having to wait a few minutes for your second chauffeur once you land at your final airport. Accordingly, you may call or text to ask us to keep your first driver assigned to you so that he or she is on location no matter how long or short your diversion is.

What if I’m running late for a pickup not at an airport?

In Teddy’s primary markets[3] the first quarter-hour is free, after which we charge by the quarter-hour.

What if I have to cancel my private car reservation?

Teddy’s industry-best cancellation window allows you to cancel a reservation for pickups in our primary markets, with only two hours’ notice without charge. For late cancellations, our charge is also industry-best: 50% of the estimated fare plus incurred expenses.

Do you deliver packages?

Teddy’s is happy to deliver small envelopes and boxes. We will simply need your party to meet the driver at the curb. We deliver at full sedan fare if on your schedule or half fare if we can deliver it later that day and combine it with another passenger’s ride.


[1] We do not track out bound flights (only arriving in bound flights)

[2] Half the estimated fare plus incurred charges such as tolls, wait and parking.

[3] Pickups in New York City, Nassau and Westchester Counties, New York and throughout Connecticut.

Professionally trained & licensed

Professionally trained & licensed

99.7% on time and on schedule

99.7% on time and on schedule

Live agents, 24/7, no waiting

Live agents, 24/7, no waiting

Luxurious fleet of Lincoln sedans

Luxurious fleet of Lincoln sedans

Convenient, easy to use technology

Convenient, easy to use technology

Our Sedans & SUVs

1 - 3 Passengers

Teddys Sedans & SUVs | 1-3 Passengers

All-Weather SUV

1 - 5 Passengers

Teddys All-Weather SUV | 1-5 Passengers

Executive Van

8 - 12 Passengers

Teddy's Executive Van | 8-12 Passengers
Truly Dependable Airport Transportation | Smiling women passenger using mobile phone

Truly Dependable Airport Transportation

When you call, we answer – always and with no auto-attendant! Our reservation team monitors airport schedules and can advise you how much time to allow. We arrive at your home or business 15 minutes ahead of time and wait politely until you are ready. Being on time is critical to your trip’s success: This year, 99.7% of our passenger survey respondents said we were “on time!” Teddy’s Team has consistently delivered on-time performance, 28,000 times a year, for decades.

We also monitor flight arrivals data in real time – our computer network is directly linked to FAA-authorized information transmitted directly from the transponder of the aircraft. So whether your in-bound flight is running early or behind schedule – even if you’re arriving late at night to a deserted airport – your Teddy’s chauffeur is always there to meet you.

Professionally Trained Airport Transportation Specialist

Our chauffeurs are more than just “drivers.” Teddy’s employs only courteous professionals with demonstrated skills in communications, safe driving and in anticipating your needs. Each of our specially licensed chauffeurs has had their background vetted and has their health, driving record and driver behavior constantly monitored.

Our chauffeurs are always personable and professionally groomed and attired. Their performance is continuously monitored by our service quality survey, and we use spot checks and on-board “mystery ride” trainers to ensure that every detail of your ride meets or exceeds our standards. An annual “Chauffeur of the Year” competition rewards the best of the best.

Your reservationists, dispatchers and other office staff are trained and eager to provide reliable airport car services in the challenging, busy and ever-changing New York metro environment. Your reservationists also monitor ground travel advisories to keep changing conditions from impacting your itinerary.

Professionally Trained Airport Transportation Specialist

Contact Teddy’s Transportation Today

Thank you for considering Teddy’s Transportation System for your airport transportation needs.
We look forward to being of service and having you travel with us. Get a customized quote today or book now.