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How To Choose The Best Executive Car Service – 3 Important Questions

Executive Transportation

Finding the best executive car service for your company can be a daunting task.  There are so many companies from which to choose, each claiming to be the “best.”  How does one differentiate?  In order to break through the clutter, we offer 3 good questions to ask to begin your selection process.

How many years have you been in business and who are some of your clients?

As long as their fleet consists of all late date models, the longer a car service company has been in existence, the better; it reinforces their credibility and stability.  Also, make sure they have experience with a variety of different business sizes:  small, medium and large.   This will illustrate their flexibility.  Their fleet should consist of different types of vehicles to accommodate different sized passenger groups:  sedans, SUVs, vans, limousines, mini-coaches, full coaches, etc.  Executive car services that have large companies as clients are always a plus; it shows that they are capable of meeting the stringent demands and ongoing needs of a large organization, which can translate well when handling small and medium-sized businesses as well.

What’s your safety record and “on time” percentage?

Here, you are obviously looking for a spotless safety record; but don’t just take their word for it.  Do your own research and look for red flags on Google and social media.  Make sure their chauffeurs have received extensive training and have gone through a screening process.  Each vehicle of their fleet should also be equipped with GPS and in-board cameras for the rider’s protection. In addition, a good executive car service company should know its “on-time” percentage and should be able to document it.  You are looking for on-time percentages in the high 90’s.

Do you have real time flight tracking capabilities?

Good executive limousine service companies should be equipped with the latest technology capabilities that allow them to track flight schedules in real time.  Getting the heads up on delayed or cancelled flights will save your executives time and your company money.  The company you choose should quickly and easily have the ability to request rides, make real time schedule changes, receive ride confirmations, request receipts, etc.  Today’s best executive limo companies are centered around cutting edge technology that produces seamless communication, operations, and customer service.

These key questions cover most of what you need to know regarding the quality of your prospective car services.  Notice that we have not yet discussed cost.  Make no mistake, cost should play a role in your decision; you want the most value for the most reasonable price. Compare rates among the highest quality companies as well as making sure to compare services, rewards and company policies to ensure you are comparing apples to apples.

Remember too that a corporate limousine service is to some extent a representation of your company’s brand identity.  You want it to be best in class, providing the best possible experience to company executives and their guests.  Negotiate the most efficient pricing structure you can, but ensure that you are getting the quality your company deserves.

After the above questions have been asked and answered, you should be down to either a clear winning choice or a small list of finalists.  If you’re still on the fence, weigh these additional factors into the equation:

  • Industry recognition, accolades – although not a must have, companies that have been recognized by industry organizations and objective 3rd parties have more credibility.
  • Amenities – luxury, clean, spacious, late model vehicles are must-haves, but do they also offer extras like WiFi, water bottles, reading materials, use of iPads, etc.
  • Word of mouth, referrals and ratings – ask your friends, family, co-workers about your finalists; do they have a recommendation? Again, this is not a must-have, but a recommendation by someone you trust can and should tip the scale.

Now you’re ready to choose the best executive limousine service for your company’s needs.  Good luck!

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