Teddy's Premium Customer Service

What are Teddy's customer service hours?

Teddy’s Transportation System is available 24 hours a day, 365 days per year at 203.831.4108. Your call will be answered immediately without ever having to "press 1." Any number you find published for Teddy’s rings at all times and a live agent answers instantly at our national operations center in Norwalk, Connecticut.

Can I email Teddy's?

Yes, you can! However, please do not use email for immediate situations. We attempt to respond quickly to contact@teddyslimo.com but urge you to monitor email conversations to be sure we respond in time.

Can I manage my trip online?

Yes. You can access the login via Book Online.

What if I can’t find my chauffeur?

Teddy’s program is built around this question. Call us at 203.831.4108. Don’t wait – call us any time you have a question. We will answer instantly, we will review your desired pickup position and can see your chauffeur by satellite fleet tracker and can also see many other chauffeurs nearby should there be a need to change.

What if my flight is late?

Every 10 minutes, the Teddy’s platform tracks all commercial flights that we are scheduled to meet[1]. Even then, the first hour of waiting is free for airport transports in our primary markets: LaGuardia, White Plains, JFK, Newark Liberty, Tweed New Haven and Bradley International in Hartford/Springfield. After that we charge by the quarter-hour at our standing hourly fare for each vehicle style. Outside of our primary markets, graced wait charge policies vary.

What if my flight is diverted?

Protocol A: Once a flight approaches the destination airport, meaning we have to be there; but then diverts and lands elsewhere, we default to releasing that car (industry-best late-cancellation charges apply[2]) and rescheduling another vehicle once you are airborne again for final arrival at the scheduled airport.  This protocol cuts your cost for what could otherwise become a lengthy and costly stay at the standby airport.

Protocol B:  It's rare, but protocol A may result in your having to wait a few minutes for your second chauffeur once you land at your final airport. Accordingly, you may call or text to ask us to keep your first driver assigned to you so that he or she is on location no matter how long or short your diversion is.

What if I’m running late for a pickup not at an airport?

In Teddy’s primary markets[3] the first quarter-hour is free, after which we charge by the quarter-hour.

What if I have to cancel my private car reservation?

Teddy’s industry-best cancellation window allows you to cancel a reservation for pickups in our primary markets, with only two hours’ notice without charge. For late cancellations, our charge is also industry-best: 50% of the estimated fare plus incurred expenses.

Do you deliver packages?

Teddy’s is happy to deliver small envelopes and boxes. We will simply need your party to meet the driver at the curb. We deliver at full sedan fare if on your schedule or half fare if we can deliver it later that day and combine it with another passenger’s ride.

[1] We do not track out bound flights (only arriving in bound flights)

[2] Half the estimated fare plus incurred charges such as tolls, wait and parking.

[3] Pickups in New York City, Nassau and Westchester Counties, New York and throughout Connecticut.